What To Look For in a Damage Restoration Business

5/28/2021 (Permalink)

Whether it be your home or business, man made structures will always be prone to wear, tear, and natural disasters. Unfortunately, there is no perfect formula to prevent these things, but that is why businesses like us are around, to make it “Like it never even happened.”

When confronting damage to your property, one may ask “What should I look for in a damage restoration company?” It is a hard question to answer, especially for one who isn't involved in the damage restoration business. Here are some things to keep note of when deciding which business to use for your property’s restoration needs.

Certifications

One thing that will instill confidence in your decision to move forward with a restoration company are the certifications and accreditations they have. Depending on the job, the company needs appropriate certifications to be qualified for it. Trusted restoration companies are usually IICRC certified, along with additional certifications like WRT (Water Damage Restoration Technician), AMRT (Applied Microbial Remediation Technician), and ASD (Applied Structural Drying Technician). They usually can be found on the business website. For example, SERVPRO of Lake Forest/Laguna Woods certifications are located on the company profile page. 

Proximity

Say you find the best restoration business with skyrocketing reviews. Everything looks promising, and when you called their customer service was great. But, one thing is wrong: they’re located 2 hours away! It is imperative that the business you choose is an accessible distance from your property, especially when working with mold jobs (mold grows over time). It is in everyone’s best interest to complete the job as fast as possible, so a restoration business far away, though promising, is not practical for this kind of work. 

Experience

Depending on the type of job, the company’s experience should be factored in the decision. For a bigger job requiring many workers and more complex restorations, it’d be in your favor to hire a company with more years of experience under their belt. But for a simple mold remediation job requiring only a small demo and wall replacement, the job will be done just fine from a local company looking to gain experience and expand their profile. 

Customer Satisfaction

With the age of technology, every business has some platform where customers can rate their experiences with them. Reading reviews is always a good idea when looking to buy or hire. Through reviews, you can also better understand the company’s morals and values. This is surprisingly important when choosing a business to hire for anything. No one wants to put their money and support into a company that does not align with their personal values. SERVPRO of  Lake Forest/Laguna Woods reviews can be found on yelp, google, and our website’s testimonial page. 

These are just a few key components to take note of when searching for the proper damage restoration business. If in doubt, feel free to call us, as our representatives here at SERVPRO would be happy to give you an unbiased opinion of the best restoration company for you considering your situation.